Analysis of the Impact of Service-Dominant Logic on Value Co-creation in Online Tourism Enterprises

Analysis of the Impact of Service-Dominant Logic on Value Co-creation in Online Tourism Enterprises

Authors

  • Peng Peng School of Cruise, Jiangsu Maritime Institute, No.309, Gezhi Road, Jiangning District, Nanjing, Jiangsu Province, China
  • Gu Jiaying School of Cruise, Jiangsu Maritime Institute, No.309, Gezhi Road, Jiangning District, Nanjing, Jiangsu Province, China

DOI:

https://doi.org/10.53469/ijomsr.2024.07(04).02

Keywords:

Service-Dominant Logic, Online Tourism Enterprises, Value Co-creation

Abstract

With the rapid development of internet technology, the online tourism market is booming and has become a significant part of the tourism industry. Service-Dominant Logic (SDL), as an emerging business thinking model, emphasizes the interaction and collaboration between producers, consumers, and other stakeholders in jointly creating value. This paper aims to explore how SDL influences the value creation process of online tourism enterprises, analyze its role in enhancing customer experience, strengthening enterprise competitiveness, and promoting sustainable development, and propose corresponding strategic recommendations.

References

Liu C, Wang S, Jia G. Exploring e-commerce big data and customer-perceived value: An empirical study on Chinese online customers[J]. Sustainability, 2020, 12(20): 8649

Wu Jun, Huang Jiajia. A Review of Tourism Research Based on Service-Dominant Logic at Home and Abroad [J]. Tourism Forum,2019,12(3):84-91.

Ehrenthal J C F, Gruen T W, Hofstetter J S. Recommendations for conducting service-dominant logic research. In: New trends in business information systems and technology[M]. Switzerland: Springer, 2021: 281-297

Casais, B., Fernandes, J. & Sarmento, M. Tourism innovation through relationship marketing and value co-creation: A study on peer-to-peer online platforms for sharing accommodation [J].Journal of Hospitality and Tourism Management, 2020, 42: 51-57.

Chen L, Yuan L, Zhu Z. Empirical study of consumer participation motivation in value cocreation within cultural and creative virtual brand communities[J]. Asia Pacific Journal of Marketing and Logistics, 2021, 33(7): 1630-1647.

Chen Linlin, Xu Jinhai, Li Yongjian. Theoretical Mechanism and Path Exploration of Digital Technology Enabling High-Quality Development of Tourism Industry [J]. Reform, 2022, (2): 101-110.

Downloads

Published

2024-08-29
Loading...