A Study of the Satisfaction of Working Students with Social Work in Schools – Take Beijing As an Example

Abstract

The satisfaction of service recipients is an important evaluation index of the effectiveness of social work services, which reflects the positioning and shaping of social workers' professional image from the side. This study through questionnaire survey combined with in-depth interviews, to understand the satisfaction of a total of 50 work-study students in two work-study schools in Beijing with the school's social work and its influencing factors, found that the satisfaction of work-study students with school social work is generally high, affecting the satisfaction of work-study students at three levels of cognitive, evaluative and emotional factors, according to which the researchers proposed six countermeasures to improve the satisfaction of work-study students with school social work: strengthen service publicity, use a variety of ways to enhance social work cognition; combined with the characteristics of work-study students, Innovate service content, increase service interest; based on the needs of work-study students, formulate service plans and provide professional services; emphasize service learning and reflection, enhance service capabilities, and improve service quality; attach importance to the choice of service environment, create a comfortable environment, advocate self-determination of clients; practice the value concept of social work, establish good relationships, and obtain emotional recognition.