Role-Based Constraints in Forestry Machine Operator Training: A Bottleneck Analysis of Training Technicians in a Pulp Company

Abstract

Given the continuous transformations in the global landscape, human resource training and development have become a valuable strategic investment for large organizations. In the cellulose sector, forestry operations rely on training technicians responsible for the development and improvement of machine operators, with performance objectives that necessitate close monitoring of their daily routines. This study conducts a case study aimed at identifying time-related bottlenecks in the routine of a training technician at a selected company and proposes targeted improvements. Based on a temporal analysis of the technician’s activities, time bottlenecks were mapped. Using quality management tools—including an affinity diagram, prioritization matrix, and decision-making process diagram—the main root causes were identified, and a priority order for time-saving interventions was established. The proposed solution involves the development of a mobile application for conducting Technical Evaluations (ET) in the field, complemented by a visualization dashboard. Finally, the implementation plan is structured using the 5W2H and PDCA tools, providing a practical pathway for the company to reduce or eliminate the identified bottleneck.