Research on Work Stress and Coping Strategies of International Cruise Service Staff

Abstract

In the development process of the cruise industry, safety, efficiency, and high-quality tourism services have become the focus of attention. Due to the special working conditions, the psychological stress and physical health issues faced by International Cruise Service Staff have become increasingly prominent. How to cope with the increasingly fierce competition in the international cruise market, alleviate the work pressure of crew members, establish an effective stress management mechanism, and enhance passenger satisfaction have become important issues that the industry urgently needs to address. Crew members face issues such as heavy workloads, tense interpersonal relationships, and a lack of job security, which are mainly attributed to insufficient understanding of stress, the need to improve professional quality, inadequate attention to stress management by enterprises, high employee turnover rates, and imperfect stress management systems. Measures need to be taken to reduce stress, enhance professional quality, improve stress management, and optimize service.