Cross - cultural Communication and Conflict Resolution in Tourism
DOI:
https://doi.org/10.53469/jsshl.2024.07(04).02Keywords:
Cross-cultural communication, Tourism, Cultural differences, Conflict resolution, Cultural sensitivity, Cultural adaptabilityAbstract
This paper explores the importance, current status, conflicts, and resolution strategies of cross-cultural communication in the tourism process. The article first introduces the theoretical foundation of cross-cultural communication and analyzes the impact of cultural differences on tourism communication. Subsequently, through case studies, it reveals the characteristics and difficulties of cross-cultural communication in tourism, and delves into the reasons for cross-cultural conflicts and their impact on the tourism experience. Finally, it proposes strategies to improve cross-cultural communication skills, prevent and manage conflicts, and emphasizes the critical role of cultural sensitivity and cultural adaptability in conflict resolution.
References
Liang Tingting. (2022) Analysis of Cultural Industry Cluster Promoting the High-Quality Development of Tourism Economy. Tourism and Photography, 15 , 35-37.
Zhou Shihan. (2023) The Promoting Effect of Yunnan Folk Culture on the Development of Yunnan Tourism Economy. Art Appreciation, 17, 49-52.
Wang Dening. (2017) On the Prospects of Tourism Economic Development. Shanxi Youth, 12, 276.
Yu Yan. (2017) Preliminary Exploration on the Construction of the Cultural Landscape Experience Park of Zuojiang Huashan Rock Paintings. Art Appreciation, 08, 205-206.
Li Wanling. (2017) Research on the Development Strategies of Tourism Economy in the Bohai Rim Region. Public Investment Guide, 11, 21-22+25.
Zhu Guoming. (2017) Exploration on the Management Research of Modern Tourism Economy[J]. Today's Wealth (China Intellectual Property), 12 , 22-23.
Liu Dilu. (2019) Research on the Current Situation and Strategies of China's Tourism Economic Development. Contemporary Tourism (Golf Travel), 01 , 5-6.